TERMS AND CONDITIONS FOR PRE-RESERVATION, RESERVATION, PAYMENT AND CANCELLATION
These Terms and Conditions for Pre-Reservation, Reservation, Payment and Cancellation apply to all the pre-reservations, reservations, payments and cancellations with respect to the use of the units for the purpose of local accommodation of the development.
The Terms and Conditions for Pre-Reservation, Reservation, Payment and Cancellation listed below apply from the1st de January 2016.
Please read the Terms and Conditions for Pre-Reservation, Reservation, Payment and Cancellation as you will need to confirm that you have read and understood them before your Pre-Reservation or Reservation can be confirmed.
In these conditions ‘The Property Management Company’ means Al-Têntico (AL-TÊNTICO). The “Unit” means the holiday unit available for occupation. The “Building” means the building in which the unit is situated. The ‘Owner’ means the person(s) who owns the unit. The ‘Guest ‘ means the person (s) who has ( have ) booked the unit for holiday purposes through Al-Têntico. ‘The Period’ means the period of time agreed with the Agency of the occupation of the unit by the guest. The contract of hire shall be between the Guest and the Owner. The Al-Têntico merely acts as agents for the Owner.
These Terms and Conditions for Pre-Reservation, Reservation, Payment and Cancellation are important for the Guest and for Al-Têntico, as they serve to protect the rights of both Parties, namely the Guest, in the capacity of user of the unit(s) of accommodation, and the company Al-Têntico as provider of the service of accommodation and is aimed at establishing a legally binding agreement between the parties.
By accepting the Terms and Conditions, the Guest undertakes to:
. Not make pre-reservations that are speculative, false or fraudulent; if AL-TÊNTICO has reasonable grounds to believe that a pre-reservation has so been made, it reserves the right to cancel the pre-reservation and to inform the competent authorities;
. Supply a postal or email address, or other contact details, in a correct and complete manner, with the understanding that AL-TÊNTICO may contact the Guest using those details, should this be necessary.
. The pre-reservation or reservation may not be concluded if the Guest does not supply all the necessary information required for the pre-reservation or reservation, in which case AL-TÊNTICO may not conclude or accept same.
The payment of the pre-reservation must be accompanied by a deposit of 30% or 50% (as per the Unit’s webpage) of the cost of the accommodation and shall be:
. Paid to the bank account of the Unit’s owner;
. Paid at least 72 (seventy two) hours after the confirmation of the pre-reservation has been sent to the Guest’s email address; and
. Within this timeframe, the Guest shall send a legible proof of payment to AL-TÊNTICO.
The pre-reservation shall however only be concluded when the funds reach the owner’s bank account, and not with the proof of payment sent by the Guest to AL-TÊNTICO. At that stage, the pre-reservation shall be converted into a reservation.
If the funds are not received in the bank account within 72 hours from the time the proof of pre-reservation is sent to the Guest, AL-TÊNTICO reserves the right to cancel the pre-reservation.
The Client may, however, allege reasons for the non-payment of the pre-reservation or for the fact that the funds have not been received in the bank account, and AL-TÊNTICO shall decide on a case by case basis whether the pre-reservation remains valid or not.
Please note that we only accept payments in euros, and all prices marked in a different currency are just for information and may not reflect the current conversion rates. We advise the Guests to check the currency rates for comparison before booking.
PAYMENT AT CHECK-IN
After the confirmation of the pre-reservation, the Client shall, when checking in, pay the remaining amount of the stay in cash. If the booking is made within eight weeks prior to the period, the same must be accompanied by the full payment.
Normal check-in time is from 4:00 p.m. to 7:30 p.m. (no additional cost), being considered late check-in from 7:30 p.m..
Late check-in must be communicated at least 24 hours in advance and has an additional cost, to be paid upon check-in.
Rates for late check-in:
7:31 p.m. to 9:00 p.m. – € 35
9: 01 p.m. until 11:00 p.m. – € 50
After 11p.m. no check-in will take place
DEPOSIT, INVENTORY AND DAMAGE
The Owner requires the Guest to pay a security deposit of € 250, which is due at check in with receiving the Unit’s keys, to cover any damages or breakages which may occur during the period. This will be returned in full at check-out providing everything is in order with the Unit and its contents.
Please note that all our properties are for “non-smokers”. If AL-TÊNTICO detects that the Guest smoked inside the Unit, the costs of cleaning and smoke extinction will be deducted from the security deposit.
Please note that “pets aren’t allowed” in any of our properties. If AL-TÊNTICO detects the presence of a pet inside the Unit, the costs of cleaning and fur removal will be deducted from the security deposit.
The security deposit will be returned at the moment of check-out if the Guest needs to check-out before the normal time (8:00 am to 11:00 am), the security deposit will be returned by bank transfer to the Guest, providing that the bank account details are shared at check-in. In this case, if bank expenses are applicable – they will be supported by the Guest.
If any of the items is missing, or there is any damage to the unit or its contents, and the value of the damage is higher than the deposit paid, AL-TÊNTICO reserves the right to request from the Guest the payment of the amount of damage not covered by the deposit. In this case, AL-TÊNTICO shall inform the Client, within 72 (seventy two) hours, the existence of damage higher than the amount of the deposit paid, and shall, within 5 (five) days from that communication, send to the Guest a detailed report with the missing items and/or the damage sustained (sending photographic evidence whenever possible).
When the information regarding the damage is received, the Guest shall proceed with the payment of these amounts within 10 (ten) days, after which, if payment has not been made, AL-TÊNTICO shall take any legal actions to recover the losses suffered.
The reservations cancelled with more than 31 days’ notice shall not be charged, and the amount paid at pre-reservation shall be refunded within 72 (seventy two) hours from receiving the Clients communication. In this case, if bank expenses are applicable – they will be supported by the Guest.
a) For the reservations cancelled with less than 31 days’ notice. The Agency will make reasonable endeavors to obtain a replacement booking but if it fails to do so the Guest will be liable to the Agency for the full amount due.
In case of a no-show, 30% of the total amount of the stay will be charged.
In case the Guest leaves earlier, for reasons not pertaining to AL-TÊNTICO, the latter reserves the right to charge the full value of the stay, and not reimburse the amounts paid.
In case of force majeure, AL-TÊNTICO reserves the right to unilaterally cancel the reservation, and shall reimburse the amount paid at pre-reservation, within 72 (seventy two) hours after the communication is made to the Guest.
The Unit is to be occupied by the guest and his / her specified party members for the holiday purposes only as mentioned in the terms of article 1095º of the Portuguese Civil Code and the Guest acknowledges that the Tenancy granted by this contract during the period is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
The Guest shall forfeit without compensation his / her right to occupy the Unit (a) if:
(1) Persons or pets not specified on the booking form attempt to take up occupancy or
(2) additional persons or pets are entertained at the Unit without the express permission of the Owners or the Agency or any activity which may cause unreasonable noise, disturbance or damage.
Neither shall the Guest do or permit to be done anything which could endanger or increase the cost of the insurance policy on the Unit or the Building or which could make such policy void or voidable.
At the end of the period the Guest shall leave the Unit and its furniture, fixtures and fittings and all other contents in the same state of repair, cleanliness and order as it was found at the commencement of the Period. Any breakage, loss or damage arising during the Period must be reported by the Guest to the Agency immediately. The Agency shall be entitled to charge for the cost of repair or replacement or to deduct such sums from any security deposit paid by the Guest.
The Owner or an AL-TÊNTICO representative shall be entitled at any time to enter into the Unit to examine its condition and the condition of its furniture, fixtures and contents.
AL-TÊNTICO accepts no responsibility for personal injury to Guests, or loss of or damage to their property or for other matters over which the Agency has no control.
Whilst every effort is made to ensure that statements, descriptions and particulars of the Unit are accurate and that the Unit will be available for the Guest as arranged, the Agency will not be liable if the Unit does not meet the requirement of the Guest (s). Prior to concluding this contract the Guest (s) must ensure that the Unit they have chosen is entirely suitable for all members of their party.
The Guest shall arrive not before 4pm on the first day of the period and shall vacate the Unit not later than 11am on the last day of the period. Unless the Guest notifies the Agency otherwise occupation of the Unit must commence no later than 12 noon on the day following the first day of the Period. If such occupation has not taken place the Guest shall be deemed to have cancelled his contract. In this event line A) shall apply.
If the Guest leaves the Unit after the time agreed upon the check-in, AL-TÊNTICO will charge an extra day and all costs associated to the damages that originate from the default.
In the event of the Unit becoming unavailable due to circumstances beyond the control of AL-TÊNTICO, AL-TÊNTICO will endeavor to provide suitable alternative accommodation or will refund all monies paid.
The Agency and the Owner reserve the right to alter or withdraw facilities or amenities which have been advertised or previously available without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and other circumstances beyond their control.
AL-TÊNTICO will not be responsible for any failures of energy, water or gas inside or outside of the building or Unit, supplied by public or private companies, as well as Satellite TV signal, channels available and other amenities out of AL-TÊNTICO’s control. The necessary time to repair/replace the malfunction should be taken into consideration. This also applies to electric systems and A/C units and the time necessary to obtain replacement parts. Weekends and bank holidays should be taken into consideration.
In the event of there being a complaint concerning the Unit the matter must be taken up immediately by the Guest with AL-TÊNTICO. AL-TÊNTICO regrets that it is unable to deal with a complaint after the Guest has left the property or returned home.
Bookings cannot be accepted by persons under the age of 18 years.